McDonald’s designed a new type of restaurant for the coronavirus era in Europe — here’s what it’s like to visit
By Kate Taylor
As McDonald’s prepares to reopen dining rooms in the US, as well as restaurants around the world that shuttered during the coronavirus pandemic, the company is making changes to prevent the spread of COVID-19.
McDonald’s Netherlands recently tested new features at a location in the Dutch city of Arnhem, including meal trolleys and designated waiting spots to separate customers.
In the US, a representative told Business Insider that the chain is moving “thoughtfully and judiciously to make changes to our operations in collaboration with our franchisees.” McDonald’s has already changed nearly 50 processes, the representative said, including wellness checks, installing protective barriers, social distancing floor decals, and providing thermometers to restaurants.
While almost all McDonald’s in the US have stayed open during the pandemic, some countries in Europe — including the Netherlands — ordered all restaurants to close to combat the spread of the coronavirus.
Restaurants have not yet reopened in the Netherlands, but if they do, customers will need to stay 1.5 meters or 5 feet away from each other.
McDonald’s is testing decals to promote social distancing among customers.
McDonald’s said that it might roll out table service, serving customers on trolleys where they can pick up their order instead of directly interacting with employees.
Koekkoek told Reuters that the new design would allow McDonald’s locations to serve about 66% of its normal customers.
“We don’t expect reopening to be allowed before June,” Koekkoek said. “But even then, we will move in steps.”
McDonald’s said this week that roughly 75% of its locations across the US are currently open.